So you need to send something back? No worries mate...

Need to send something back? No problem. Just go through the steps below and we'll get it sorted

Step 1: Email us first at orders@billitees.co.nz or contact us by phone 09-8275813. This means we can help you straight away and advise the next best step. Once you've chatted with us, you can move on to step 2.*

Step 2: Please ensure items are unworn, not damaged or marked and folded neatly. We will accept items for exchange up to 6 months from purchase date in this condition. If you item/s are faulty mark the area with clear tape.

Step 3: Fill out the Returns / Exchanges Form that was included with your purchase. If you have misplaced this form, be sure to include a note with the following:

• Your name
• Contact phone number
• Email address
• Description of the problem and your requested items or replacements. 
• Be sure to put a return address in too!

Step 4: Place your return in a waterproof bag (turn an old one inside out to save on packaging).
Send it to us at :
Billi Tees
PO Box 15-858
New Lynn 0640
Auckland

If you are using a courier service:
Billi Tees
676 West Coast Road
Oratia
Auckland

Once we have recieved your garment, we will dispatch your new item.

As we rotate our designs around regularly, the original design you want to exchange may no longer be available. If this is the case, we will do our best to work out a solution that will make you smile :-)

To find out more about how to care for your Billi Tees Gear check out our Garment Care Section.

*Please Note: If you have purchased a Limited Edition Tee from us eg. Love Your Town Tees, which are printed to order, these unfortunately cannot be exchanged as they are printed to order.