Returns & Exchanges

 


 

So you need to send something back? No worries mate... 

Need to send something back? No problem.
Just go through the steps below and we'll get it sorted.

Step 1: Email us first at orders@billitees.co.nz
or contact us by phone +649 8275813. This means we can help you
straight away and advise the next best step. Once you've chatted
with us, you can move on to step 2.*

Step 2: Please ensure items are unworn, not damaged or marked and folded neatly.
We will accept items for exchange up to 6 months from purchase date in this condition.
If your item/s are faulty mark the area with clear tape.

Step 3: Place your return in a waterproof bag
(turn an old one inside out to save on packaging).

Send it to us at:

Billi Tees Ltd
PO Box 15-858
New Lynn 0640
Auckland
New Zealand

If you are using a courier service:

Billi Tees Ltd
3/3 Brick Street
Henderson
Auckland
New Zealand

Once we have received your garment, we will dispatch your new item.
As we rotate our designs around regularly, the original design you want
to exchange may no longer be available.
If this is the case, we will do our best to work out a solution
that will make you smile :-)

To find out more about how to care for your
Billi Tees gear check out our Garment Care section